1. Introduction

This document (together with the documents referred to herein) establishes the General Terms and Conditions governing the use of this website easycatering.rs and the purchase of products on it (hereinafter referred to as the "Conditions").

We advise you to read the Conditions, our Privacy Policy, and our Cookies Policy (hereinafter collectively referred to as the "Data Protection Policies") carefully before using this website. By using this website or placing an order on it, you agree to be bound by these Conditions and our Data Protection Policies. If you do not agree to all the Conditions and Data Protection Policies, please do not use this website.

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions in force at the time of using the website or at the time of the formation of the relevant Contract (as defined below) shall be those applicable. If you have any queries regarding the Conditions or the Data Protection Policies, you may contact us using our contact form.

The Contract (as defined below) may be executed, at your option, in any of the languages in which the Conditions are available on this website.

2. About Us

The sale of goods through this website is carried out by PRIME FOOD DOO, a Serbian company with its registered office at 11183, Cara Dušana 166, Belgrade, Serbia, email: info@easyfreezy.rs, and Tax Identification Number (PIB): 113588217.

3. Your Details and Your Visits to This Website

Information or personal data that you provide us shall be processed in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and details and you state that all information and details provided are true and accurate.

4. Use of Our Website

By using this website and placing orders through it, you agree:

• To use this website to make only legally valid enquiries and orders.
• Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the competent authorities.
• To provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, you cannot place your order. By placing an order on this website, you state that you are over 18 years of age and have the legal capacity to enter into binding contracts.

5. Service Availability

The delivery service for the articles offered on this website is available only within the territory of Serbia.

6. Formation of the Contract

The information contained in these Conditions and the details contained on this website do not constitute an offer for sale, but rather an invitation to treat. No contract in respect of any products shall exist between us and you until your order has been expressly accepted by us (regardless of whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.

To place an order, you must follow the online purchase procedure and click on "Authorize Payment." After doing so, you will receive an email from us acknowledging receipt of your order (the "Order Confirmation"). All orders are subject to acceptance by us. We will inform you via email that the order is being sent (the "Delivery Confirmation"). These Conditions constitute our written agreement with you. We will attach an electronic receipt with the details of your order to the Delivery Confirmation.

The contract for the purchase of a product (the "Contract") will only be formed when we send you the Delivery Confirmation. The Contract will include these Conditions, the order, and the Delivery Confirmation.

7. Technical Means to Correct Errors

If you detect an error when entering your personal data during registration as a user of this website, you can modify them in the "My Account" section. In any case, you may correct errors related to the personal data provided during the purchase process by contacting customer service via info@easycatering.rs, as well as exercising the right of rectification contemplated in our Privacy Policy.

The website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, the website offers details of all the items you have added to your shopping cart during the purchase process so that you can modify the details of your order before making the payment.

8. Availability of Products

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will reimburse any amount that you may have paid.

9. Refusal to Process an Order

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do our best to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

10. Delivery

Subject to the provisions of Clause 8 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case, within a maximum period of 3 days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone. For the purpose of these Conditions, "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address.

11. Inability to Deliver

If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will leave a note explaining where your order is located and what to do to have it delivered again.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay and within 14 days of the date on which this Contract has been terminated.

12. "Click & Collect" (Store Pickup)

If you have chosen the store pickup option, we will notify you when your order is ready for collection. You may collect the order in person (presenting the order number and a form of ID) or through an authorized person.

13. Transmission of Risk and Ownership

The products shall be at your risk from the moment of delivery as outlined in Clause 10 above. You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery if that were to take place at a later time.

14. Price and Payment

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it.

Prices on the website include VAT but exclude delivery fees. Fees are added to the total amount as indicated in our Shopping Guide.

Payment can be made via Visa, MasterCard, Cash on Delivery (COD), or via Gift Cards/Vouchers issued by PRIME FOOD DOO. To minimize the risk of unauthorized access, your credit card details will be encrypted.

15. Quick Purchase

The Quick Purchase feature (Store My Card) facilitates purchases by saving your delivery, billing, and payment details. By using this, you authorize charges to be made to the card linked to the tool.

16. Value Added Tax (VAT)

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to VAT.

17. Exchange/Return Policy

In accordance with Article 37 of the Law on Consumer Protection, the right of withdrawal (14-day return) does not apply to the supply of food and beverages, as these are goods liable to deteriorate or expire rapidly, or sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

18. Returns of Defective Products

If you consider that the product does not conform to the Contract at the time of delivery, you should contact us immediately via our contact form with details of the product and its damage. You must return the product to any of our stores in Serbia or hand it over to the courier we send to your home. We will fully examine the returned product and notify you of your right to a replacement or refund via email within a reasonable period.

19. Refunds

Refunds will always be processed using the same payment method you used for your purchase.

20. Liability and Waiving Liability

Unless otherwise expressly stated in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.

21. Intellectual Property

You recognize and agree that all copyright, registered trademarks, and other intellectual property rights on all materials or content provided as part of the website belong to us at all times or to those who grant us the license for their use.

22. Viruses, Piracy and Other Computer Attacks

You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other software or technologically damaging material. You shall not attempt to make any unauthorized access to this website, the server on which the site is hosted, or any server, computer, or database related to our website.

23. Links from Our Website

Where our website contains links to other websites and third-party materials, these links are provided for information purposes only and we have no control over the content of those websites.

24. Written Communication

Applicable regulations require that some of the information or notifications that we send to you should be in writing. By using this website, you agree that most of the communication with us will be electronic.

25. Notifications

The notifications that you send us should be sent via our contact form. We may send you notifications either by email or to the postal address you provided when placing an order.

26. Transfer of Rights and Obligations

The Contract is binding for both you and us, as well as for our respective successors, transferees, and heirs. You may not transmit, cede, levy, or in any other way transfer a Contract without our prior written consent.

27. Events Beyond Our Control (Force Majeure)

We will not be liable for any failure or delay in the performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure").

28. Waiver

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions shall not constitute a waiver or limitation of said rights or actions.

29. Partial Invalidity

Should any of these Conditions or any provision of a Contract be declared null and void by a firm decision from the relevant authority, the remaining terms and conditions shall remain in effect.

30. Entire Agreement

These Conditions and any document documented in them constitute the entire agreement between you and us as regards the purpose of the Contract.

31. Our Right to Modify These Conditions

We have the right to review and modify these Conditions at any time. You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order.

32. Applicable Legislation and Jurisdiction

The use of our website and the product purchase contracts through said website shall be governed by the laws of the Republic of Serbia. Any controversy that arises from or is related to the use of the website or said contracts shall be subject to the exclusive jurisdiction of the courts in Belgrade.

33. Comments and Suggestions

Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.